If, for any reason you are not happy with your purchase, you may send it back to us within 30 days for an exchange or a full refund. This does not apply to custom orders, digital downloads and items on sale unless stated otherwise.
24 hours of purchase
14 days of delivery
30 days of delivery
Return shipping applies to customers worldwide.
To return an item, simply follow these return procedures:
Reach out to our Customer Support team at support@ilanisdiamonds.com for assistance.
We'll provide a fully insured prepaid shipping label for your return. Please note, the return cost will range between $90 and $250, depending on the value of the item, and will be deducted from your refund.
Package your order securely and attach the provided label. Drop it off at the nearest location of our designated carrier. If you require any packaging materials, they can assist you.
Please inform us by sending an email to support@ilanisdiamonds.com once you have dispatched the package with the carrier.
Your returned item is expected to reach our office within two business days, excluding weekends and holidays.
Refunds will be processed within two weeks and issued in the original form of payment.
All returned merchandise must be in new, unworn condition without signs of tampering or damage.
Return of merchandise in original jewelry box, original IGI/GIA diamond certificate and Jewelry certification returned in reusable condition. Damaged items will be subject to a replacement fee.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition including the original certification the buyer is responsible for any loss in value.
There is no refund for standard, international, or expedited shipping or grading certificate costs on returns or exchanges. Since shipping is complimentary on all domestic purchases, you will be refunded the purchase amount minus the original shipping cost and handling.
In addition, all sale items, loose stones with signs of setting or damage, jewelry showing signs of wear and tear, or those that have been custom made, engraved, altered, resized or damaged in any way, cannot be accepted for return.
Please note, return shipping costs will be at your expense.
Packages that are refused or returned to sender will be considered an automatic return and are not eligible for refund.
Items sent or received at our office without a RAN number, sent after the 30-day return window, or inadequately packaged or uninsured will not be eligible for acceptance.
Furthermore, if a customer opts to use an alternative shipping method for the return instead of the pre-paid label option provided by us, we will not take responsibility for the shipment.
Returned items must be in "new and unused condition" and undamaged to qualify for a refund or exchange. Products showing clear signs of wear or alteration by a jeweler other than ILANIS will not be accepted.
Loose diamonds must be returned with the original laboratory grading report, or a $150 charge will be applied to replace the certificate.
For eternity bands and tension rings, it's crucial to order the correct size when purchasing, as these styles cannot be resized due to their design. They would need to be entirely remade. If you're unsure about the size, please use our ring sizing tool or reach out to our Customer Service team for guidance.
We also offer a resizing service for tennis bracelets. If you need to shorten your bracelet, we can do so for a non-refundable fee of $75. Any links that are removed during this process will be returned to you along with your resized bracelet.
At ILANIS, we create jewelry intended to be cherished for a lifetime and beyond. Every piece is crafted with exceptional care, precision, and attention to detail.
As part of our commitment to lasting quality and client care, we proudly offer a Lifetime Care & Warranty on all ILANIS jewelry purchases.
Complimentary professional cleaning and inspection
Prong and setting inspections
Tightening of loose accent stones when possible
Polishing and maintenance guidance
Ongoing customer support for your jewelry care needs
If your jewelry requires repair or maintenance, our team will carefully evaluate the piece and guide you through the recommended service options.
Our Lifetime Care & Warranty does not cover:
Lost center stones or lost jewelry
Damage caused by accidents, improper handling, or excessive force
Normal wear and tear over time
Damage caused by third-party jewelers or unauthorized modifications
Theft, loss, or cosmetic damage from improper storage or misuse
Please note that certain delicate styles, including eternity bands, tension settings, and ultra-thin designs, may require additional care due to the nature of their construction.
We strongly recommend removing fine jewelry during physical activity, heavy lifting, swimming, sleeping, or exposure to harsh chemicals to preserve its long-term beauty and integrity.
For assistance regarding repairs, maintenance, or care recommendations, please contact our Customer Support team at support@ilanisdiamonds.com.
Fine jewelry is designed to be worn, loved, and treasured for years to come. With proper care and maintenance, your ILANIS piece can preserve its beauty and brilliance for generations.
To help protect your jewelry and maintain its condition over time, we recommend removing your jewelry during:
Exercise or physical activity
Heavy lifting
Swimming or showering
Sleeping
Household cleaning
Exposure to perfumes, lotions, hairsprays, or harsh chemicals
Although diamonds are among the hardest natural materials in the world, they can still chip or become damaged if exposed to strong impact or pressure, especially in delicate or elevated settings.
To maintain your jewelry’s brilliance:
Clean your jewelry regularly using warm water, mild dish soap, and a very soft toothbrush
Gently pat dry with a lint-free cloth
Avoid abrasive cleaners, harsh chemicals, or ultrasonic cleaners unless approved by our team
For optimal care, we recommend professional cleaning and inspection periodically to ensure settings remain secure and your jewelry maintains its original beauty.
When not being worn, store your jewelry:
In its original ILANIS jewelry box or soft pouch
Separately from other jewelry pieces to prevent scratching
In a clean, dry environment away from excessive humidity or direct sunlight
When traveling:
Always carry fine jewelry in your personal carry-on luggage
Avoid packing jewelry in checked baggage
Store pieces securely in a protective jewelry case while traveling
To preserve the beauty, security, and longevity of your jewelry, we recommend periodic professional maintenance and inspection.
We recommend a professional inspection and cleaning to:
Check prongs and settings for security
Ensure stones remain properly tightened
Inspect clasps and closures
Maintain overall brilliance and finish
This is especially important for frequently worn pieces such as:
Engagement rings
Wedding bands
Tennis bracelets
Everyday fine jewelry
Depending on wear frequency, we may recommend:
Professional polishing and refinishing
Rhodium plating renewal for white gold jewelry
Deep cleaning and restoration services
Please note that white gold jewelry naturally requires periodic rhodium replating over time to maintain its bright white appearance.
Please contact us promptly if you notice:
Loose stones
Bent prongs
Unusual movement or rattling
Worn clasps or closures
Scratches or damage from impact
Continuing to wear damaged jewelry may increase the risk of stone loss or further damage.
As part of our Lifetime Care & Warranty commitment, ILANIS proudly offers complimentary professional cleaning and inspection services for all ILANIS jewelry pieces.
For maintenance inquiries or to arrange a professional inspection, please contact our Customer Support team at support@ilanisdiamonds.com.
Please contact us if you have any questions or concerns regarding your order.
support@ilanisdiamonds.com
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